In the IT and Telecoms channel, intuitive, self-serve portals are a must-have. 24/7 access to white label information, quoting and ordering systems, provisioning portals and support documentation are all essential for businesses who differentiate themselves not only on price and portfolio, but also by the service they provide. The amount of control, ease of use and support available, influence their choice of supplier almost as much as their pricing.
Adrian Sunderland CTO explains, “The new portal is designed to make it as easy as possible to quote and order solutions in a single platform, without having to re-key the same data multiple times. Partners can save and return to part-built orders, add orders to existing sites, view orders in progress and the whole experience is quick and easy. New products are developed and added on a regular basis and the whole system is easier to use.”
Lee Broxson, Sales Director adds, “Jola is growing rapidly. As a channel-only business, we are set-up to help our partners win new business by providing a wide range of feature-rich, cost-effective services that are easy to sell and support. By developing low-touch portals that are integrated with our suppliers, we are able to grow quickly, without having to add more resource, whilst reducing the risk of errors.”