Gamma will use technology from CSG to strengthen customer experience.
CSG offers a configure, price, quote (CPQ) platform will help Gamma adapt more quickly to market needs, offer more personalised solutions for its business customers and enable a more seamless self-service user experience.
Gamma will use those capabilities to improve its portal, this will include simplifying integration with standardised APIs and giving channel partners and enterprise customers easier access to a broader set of products.
Colin Lees, chief technology officer, Gamma, explained, “Our mission is to offer simple, intuitive experiences in an era of increasing complexity. Our channel partners and enterprise customers are at the heart of our business, so we relish the opportunity to serve them better with greater efficiency, speed and flexibility.
“With CSG’s solutions, we can respond to market needs quickly to bring our customers and partners the right offering at the right time, in the channels that work best for them.”
Sean Casey, senior vice president, product management, CSG, added, “As the pace of innovation increases, customer expectations rise and complexity grows. That’s why CSPs must put the customer at the heart of their decision-making and invest in nimble, integrated systems that allow them to bring products to market faster, pivot in real-time and unlock a deeper level of personalisation.
“As a customer-centric business, Gamma was already ahead of the curve. We are proud to have earned Gamma’s trust to usher in a new era of innovation, profitability and long-term customer trust.”