FourNet has earned the top tier accreditation, which is part of NICE’s partner programme.
"Achieving platinum status is a very strong indication of the incredibly important working partnership FourNet has with NICE," said Richard Pennington, FourNet CEO. "Being a platinum partner brings with it a range of positive benefits for both our companies. We look forward to continuing to grow together, and to benefit our customers as a result."
Last year, FourNet was awarded NICE Customer Experience Partner of the Year.
"Our partnership with FourNet is a great example of what it means to partner for success," said Darren Rushworth, president, NICE International. "Working with FourNet to deliver best in class solutions brings benefits for both of our customer bases.
"We are thrilled to be able to award them with Platinum Partner status, which is a significant milestone."
Both businesses have been working on a customer experience project for UK dementia charity, Alzheimer's Society, which is expected to improve the organisation's dementia support services and fundraising capabilities.
The contact centre solution will provide support for people living with dementia, with key input to the design from people with lived experience through Dementia Voice, Alzheimer Society specialists and its Dementia Friends programme.
FourNet provides communications, cloud, contact centre, managed service and secure infrastructure solutions to a broad range of enterprise and public sector organisations.
With offices in Manchester and Derby, FourNet works with critical and secure organisations in the UK, including more than 30 UK Government departments and agencies, as well as emergency services and local authorities.