Since receiving investment from Bowmark Capital in 2020, Focus Group has acquired and invested in multiple companies to build out its geographical presence and further support its customer base of over 25,000 businesses across the UK.
The acquisition of Incom brings two new strategic locations to the group, with a strong foothold in both the Northwest and Wales. Incom also brings specialist contact centre expertise to the group, as well as a significant relationship with Mitel, having recently been awarded Platinum Partner status.
Incom’s David Hughes, CEO (pictured above, right), and Jason Kilvert, CTO (pictured above, left), will continue to lead Incom’s operations. Incom-CNS Group will become a strategic regional hub for the group and will continue to operate under its existing brand name for the foreseeable future.
Ralph Gilbert, co-founder and director, Focus Group, said, “At Focus Group, we take great pride in our organic growth, but the investment from Bowmark Capital has allowed us to accelerate this performance. In Incom, we’ve targeted another great business, with an excellent team, strong organic growth and a really strategic location for the group.
“David and Jason have dedicated their careers to building Incom - a business with an outstanding reputation for high customer satisfaction, a highly skilled team and great culture. We’re excited to work with them and the whole Incom team to continue to drive its success as part of Focus Group.”
David Hughes, CEO, Incom, added, “Our 33 year history in the industry has seen us grow the business both organically and though acquisition, develop an outstanding team and receive multiple industry accolades.
“During that time, we have attracted interest from a number of potential purchasers and repeatedly rebuffed their approaches. However, the opportunity to become part of Focus Group, with its outstanding strategic growth in the industry and our shared ethos of looking after our people and customers, provides the perfect fit for our team.
“Dealing with Ralph and Tom during the process has been an absolute pleasure and both Jason and I are excited about collaborating with everyone at Focus Group going forward and helping our team to continue their growth within the wider group.”