Several, in fact. Everything from un-answered telephones and basic engineer errors to 60-day provisioning delays. The B2B community has been forced to create endless ‘work-arounds’ to manage customers’ expectations in the face of Openreach’s volatile service levels. On October 18, at this year’s FCS Comms Provider 12 summit, the industry puts a stake in the ground -- and starts in earnest the process of measuring what ‘good’ performance looks like from the Channel’s point of view. To view the Openreach problem statement click here.
http://www.fcs.org.uk/News/NewsArticle.aspx?WAId=266
At the very centre of a business-packed agenda, Andy Morris from Gamma will set out industry requirements for the business to business sector. And Tim Barclay, Openreach’s managing director for sales and customer experience will be responding. The groundwork for a new approach has already been laid, resulting in Openreach publishing a ‘problem statement’. Now we get down to making it happen.
The FCS Comms Provider industry summit will be hosted by Eversheds at their offices in Wood Street in the City of London on October 18. Now in its 10th year, FCS Comms Provider 12 is a mixture of thought-leadership and practical take-aways for directors and strategists at all levels of the FSP market.
This year’s programme begins with high-level thinking on convergence, apprenticeships and Ofcom, and ends with best practice for dealing with fraud, drawing up customer contracts and handling the Alternative Dispute Resolution process for small business customers.
In between the business sessions, there’s plenty of time for that most important task: sharing ideas, opinions and experiences with the speakers, sponsors and fellow CP professionals over lunch and coffee. You’ll find full details of the programme at http://www.fcs.org.uk/events/commsprovider.aspx To register, simply e-mail Laura Beard: fcs@fcs.org.uk