Evolve IP is continuing to expand a new specialist training hub to help improve reseller knowledge and give them key content at their fingertips.
The 'ucSKILLS' digital adoption platform provides valuable tools so partners can seamlessly deliver all of Evolve IP's solutions, as part of a unified communications knowledge bank.
Together with technology partner iTEL, technical training content across its entire product set is available to all partners – delivered in a user-friendly central resource which is continually updated with new technical resources, fun ‘gamify’ training, videos and marketing resources.
Scott Rixon, Evolve IP solutions director, said that the e-learning service has been operational for several months and continues to evolve with new content being added on a regular basis, to cement reseller knowledge across the EMEA region.
Rixon said, "Our partnership with iTEL will continue to totally transform our services and create a host of benefits such as optimising team knowledge and support levels, improving the overall customer experience and reducing customer churn.
"This valuable technical resource is readily available to all our customers, giving them the power to quickly resolve issues and guide customer queries."
Rixon added that a recent study carried out by iTEL has proved that having an effective digital adoption platform reduced customer churn by 35 per cent, ensuring resellers retain their customer bases.
He said, "In today's fast-paced technology world it’s not always easy to keep up-to-date with the latest developments. But equally in a world of information overload it can be difficult to access advice and find the answers you’re looking for when you need it. Evolve IP's Training Hub is the answer! It’s about creating and providing access to content at their fingertips when they need it. Training on time at the right time, for new and to support those more established team members."
Evolve IP advances today’s hybrid workplace. It partners with big tech companies to bring together their unified communications, collaboration, voice and contact centre tools into a single, secure solution, fine-tuned for the hybrid workforce.
Rixon added, "We are only at the beginning of our journey and are now exploring ways to make the whole user experience even more engaging and enjoyable. For example building in ways we can gamify the training, by creating badges for those who are completing the courses we have set them.
"In addition, the training hub is the new home for all technical resources and marketing assets to support our resellers with communicating about our solutions to their customers. Meaning once a team has access, everything they need is in one place. We want to make it even easier to do business with us."
He concluded: "This new service is all about empowering partners and helping cement their technical knowledge. The training hub has been very well received so far and continues to expand all the time with both technical and marketing content. We are determined this space becomes the centre for partner learning and development and a go-to unified communications knowledge bank.
"We are currently getting detailed feedback from our partners by encouraging them to complete a short survey. It's important they provide us with honest feedback so we can make the space that they need to learn and develop their skills in the most effective and enjoyable way."