The new partnership builds on a strong existing relationship between the two companies, stretching back over ten years, during which time Node4 has supplied, installed and supported Enghouse Interactive contact centre solutions on Cisco telephony including the Cisco Hosted Collaboration Solution (HCS).
“We view EICC as the ideal complementary contact centre solution to our product suite,” commented Richard Buxton, Head of Collaboration, Node4. “Having EICC solutions within our portfolio allows us to service our traditional mid-sized target market (companies with 100 - 1,000 employees) as well as bigger enterprise customers. The partnership with Enghouse Interactive also gives us an opportunity to target contact centre customers, enabling us to lead with the Enghouse solution rather than telephony or collaboration tools as we have typically deployed before.”
“This partnership has tremendous potential for both companies and end customers. With the help of Enghouse Interactive, we have rapidly developed the skills and expertise needed to successfully support and deploy their contact centre solutions as part of our portfolio – and we are committed to the ongoing development of this skill set over time. EICC delivers reliability and flexibility. Not only is it robust, ensuring that we can fulfil our promises to customers, but it also provides us with the functionality to deliver multimedia capabilities seamlessly as part of an end-to-end bespoke solution.”
Tony Davies, International Partner Director, Enghouse Interactive said: “We are delighted to welcome Node4 into our channel programme. The Company is committed to providing solutions that drive enhanced connectivity and collaboration for its customers and it recognises the delivery and implementation of our contact centre and quality management solutions as key to achieving its goals. We are looking forward to partnering with them to deliver this exciting range of benefits to end customers.”