Excalibur’s profit before tax was £649,000 (compared to £911,000 the previous year), but according to its CEO, James Phipps, the results (audited by Deloitte) are a clear signpost of sustained growth.
“In a year when we’ve seriously raised the bar to enhance our customer’s experience, the figures are very encouraging indeed,” he said. “We’ve invested very heavily in the move to an award-winning building and end-to-end sales-force development”.
He added: “This year we’ve already spent more on training than we have in the past decade. In this first phase of a solid three-year investment programme, we’ve launched the Excalibur Business School and gained Investors in People at the first time of asking with flying colours”.
Phipps also pointed to the numerous causes that Excalibur supports in Swindon and the South West. In its largest ever year of charitable contributions, one single donation included £50,000 for the teenage cancer ward at Bath’s Royal United Hospital.
Phipps continued: “I am so proud of the way everyone at Excalibur has pulled together during such an eventful and positive year. We have recorded our best ever Net Promoter Scores (NPS) and are now in a great place to build further in 2016 with some very exciting and innovative new developments, including the launch of our new ‘Purple Me’ service”.