Jabra’s Engage AI solution uses artificial intelligence to analyse tone of voice in real time. As a result, organisations are able to better understand and support their agents and in turn improve customer and agent experiences.
The addition of Jabra Engage AI extends storm’s existing sentiment analysis capabilities and supports agents both working remotely and in physical contact centers.
Andreas Orebo Wenzel, head of call centric business unit, Jabra, said, “We’re thrilled Engage AI will be available to Content Guru customers through the storm platform. Since its launch, customers using Engage AI have reported shorter, better calls with more motivated, self-aware agents.
“Synergising the capabilities of storm with Engage AI enables organisations to reap the benefits of our enterprise-grade cloud technology and innovative real-time tone analysis.”
Martin Taylor, co-founder and deputy CEO at Content Guru (pictured), added, “Our longstanding relationship with Jabra continues to deliver first-class CX through a single platform.
“We pride ourselves on offering best-in-class integrations to organisations, expanding the range of functionality and ensuring high-quality CX consistent with any existing third-party platforms. Storm’s integration with Engage AI will enable businesses to enhance agent experience, and CX, in real-time.”
The integration is available now and can be purchased as an extension to storm’s existing capabilities. All user devices require the installation of the Jabra Engage AI SDK and a compatible headset.
