Colt’s VoIP Access removes the need for separate voice and IP networks, so customers can utilise a single converged infrastructure across their multiple sites, which reduces costs and is the key requirement for a consistent and efficient unified communications environment. The new features enable customers to more easily secure their VoIP traffic, retrieve online in-depth analysis of traffic, performance, network utilisation and generate call monitoring reports. As a result of the comprehensive resiliency now available, including multiple trunks and Points of Presence (PoP), redundancy, and disaster recovery capabilities such as call diversion to an IP address, customers benefit from a highly available and reliable VoIP service.
Marta Muñoz Méndez-Villamil, research director, telecommunications at IDC EMEA, said, "According to IDC's research, end users today are increasingly looking for a voice provider who not only has a robust pan European service, but increasingly one that is supported by real time reporting features and a seamless customer experience. Increasingly customers who are seeking an enhanced voice provider require guarantees that their business critical and back-office functions can be ably supported by their SIP trunking or VoIP service provider. Colt’s solutions and their cross-Europe capability means multi-branch offices can expect the same service, no matter where they operate.”
“Colt is committed to delivering the highest levels of quality and reliability for customers and continues to invest in providing innovative voice services that address our customers’ business needs,” said Joachim Sinzig, director of voice and reseller services at Colt. “We have thousands of business customers across Europe relying on us for their business-critical voice services. The latest enhancements to Colt VoIP Access deliver more flexibility and choice to manage their businesses across Europe efficiently”.