Berkshire-based Callagenix was established in 1999 and is focused on inbound telephony and associated services. It provides customers with tailored services including call recording, international services and virtualised call centre operations.
Chess’ product portfolio includes connectivity, cloud, digital and security solutions, business broadband, telephony, unified communications, and professional and managed services. Following the acquisition, Callagenix customers will be able to access Chess’ wider product portfolio.
David Pollock, founder and executive chairman, Chess (pictured above), explained, “The acquisition of Callagenix enhances our hybrid telephony proposition. Hybrid working is here to stay.
“We adopted the model successfully at the start of the pandemic. We help our customers do the same, to make it easy to work securely anywhere, anytime.”
Mark Jenkins, co-founder and COO of Callagenix, added, “I am delighted that Callagenix customers are joining Chess. The acquisition will provide them with access to a great portfolio of solutions. Chess has the resources and the experience to help organisations on their transformation journey.”
Chess serves 28,000 customers ranging from SMEs to blue-chip enterprise businesses and public sector organisations. In the last two years, Chess has grown through acquisitions, including Armadillo Sec and TTNC.
Callagenix was advised by Evolution Capital, which provided support both pre- and post-transaction. Sam Godfrey, senior transaction advisor, Evolution Capital, said, “We are delighted to have worked with Mark and Tony throughout the process, helping them achieve their aspirations for both the business and their loyal customer base.
“Across all potential acquirers through the process, we felt that Chess best understood the strength of Callagenix and the benefits it could bring to their own customers moving forwards. We are very pleased to have achieved another outstanding outcome for our clients and wish Mark and Tony every continued success with their future ventures.”