The cloud-based iCall Suite has been deployed to customers on the WHC 2.0 version of the platform. BT resellers and their customers can now monitor business-critical call metrics by accessing real-time reports, intuitive dashboards and visual wallboards via live tiles that are optimised for mobile devices.
Steve Best (pictured), Managing Director for BT Wholesale Products says, “Including Tollring’s call analytics on BT’s Wholesale Hosted Centrex ensures businesses can access utilisation statistics to see who is calling them, when and how. This information is invaluable in terms of providing peak traffic flows, destinations and call behaviour and will help businesses identify customer behaviour and plan resources accordingly. For resellers, this will really help them differentiate their proposition, increase competitiveness and drive new revenues.“
Tony Martino, Managing Director of Tollring adds, “We’re thrilled to become a major part of the evolution of WHC 2.0 and to be able to support BT’s efforts to remain at the forefront of hosted voice services. The rich functionality within iCall Suite call analytics will enable BT resellers to differentiate their services over their competition by delivering in-depth business analytics that provide a valuable understanding of their customers.”
The WHC offering is a complete unified communications service, based on BroadSoft BroadWorks Hosted UC platform, situated inside BT.