An organisation’s UC technology underpins its ability to function, whether by delivering high quality, reliable voice calls, arming field workers with the collaboration tools needed to be effective on the road or enhancing customer interactions in the contact centre. It also represents a significant investment in terms of money and resources and it’s essential for organisations to maximise the return on that asset. Azzurri’s CSM service allows IT leaders to quickly and easily optimise and then maintain a high quality, rightsized, cost effective communications solution.
Charged on a monthly basis, the Azzurri CSM service currently offers insight into Avaya telephony, UC and contact centre platforms, and this will be expanded to include Mitel and Microsoft Lync platforms over the coming months.
The service can be taken as a cloud-based tool or as part of an Azzurri managed service, which ensures customers not only receive the insight, but that Azzurri proactively helps customers to interpret and act upon it too.
Rufus Grig, CTO at Azzurri comments, “The Azzurri CSM service will help companies to make sure they’re getting the most from their investments in communications: from making sure the technology is working at maximum performance, to making sure that software is neither over nor under-licenced, to enabling capacity planning for the future. This will make managing communications systems for large organisations simpler and cheaper – delivering cost savings and ensuring systems perform better.”