The Gartner Magic Quadrant for Corporate Telephony reviews technology vendors that design, manufacture and distribute a combination of hardware or software solutions for corporate telephony. These architectures focus on either centralised or distributed premises-based platforms that are dedicated for use by a single company, whether provisioned as stand-alone or as part of a unified communications (UC) suite.
Avaya’s corporate telephony solutions are driven by Avaya Aura®, a highly-evolutionary, next-generation communications platform for real-time collaboration and customer experience management. The inclusive Avaya Aura platform supports SIP architectures and virtualisation technologies to simplify network management and reduce infrastructure costs. Other components in Avaya’s corporate telephony portfolio include Avaya Aura Session Manager, enabling selective location-independent deployment of UC applications, and Avaya Agile Communication Environment (ACE), which links business systems to communications infrastructure in a simple, open way.
The Gartner Magic Quadrant report also highlights key trends occurring in the corporate telephony market today including: The increasing number of companies using session management capabilities to support policies for routing sessions between networks and endpoints; The topic of virtualised telephony environments gaining popularity among enterprises; and vendors increasing the bundling of communications to not only include voice, but also presence, IM, conferencing and mobility.
In addition to its citation in the Gartner Magic Quadrant report for Corporate Telephony, Avaya was also recently named a Leader in the firm’s Magic Quadrant reports for unified communications and contact centers, cited for both ‘Ability to Execute’ and ‘Completeness of Vision’ in these markets.
"Avaya’s communications and collaboration platform is built to provide businesses with a solid, secure and interoperable infrastructure that is easy to manage and support, while addressing the rapidly shifting needs of today’s workforce. Our solutions will continue to evolve with a rapidly-shifting business landscape – which is increasingly defined by real-time collaboration, advanced mobility and ‘Bring Your Own Device’ (BYOD) models – in order to help companies remain agile and achieve their communications objectives.” commented Gary E. Barnett, senior vice president & GM, Collaboration Platforms.