Almost 300 public and private companies hailing from all sectors of the global economy from more than 30 countries competed in Best in Biz Awards’ fifth annual international programme. Winners were determined based on scoring from an independent panel of judges from a wide spectrum of media outlets based in 15 countries.
“More than 20 years after the internet became a must-have tool and medium for businesses, it’s fascinating to see how leading firms, as encapsulated by this strong crop of Best in Biz Awards contenders, demonstrate how far we’ve come”, said Mathew Schwartz of Data Breach Today, who judged his fourth Best in Biz Awards competition this year. “I was especially struck by how strong the cloud computing segment continues to be — not just apps but also infrastructure — and how even with the best technology in the world, user interface design and the user experience remains so crucial”.
NewVoiceMedia’s ContactWorld is an intelligent, multi-tenant global cloud contact centre and inside sales platform that joins up all communications channels, and plugs straight into an organisation’s CRM platform for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, ContactWorld ensures complete flexibility, scalability and reliability.
“We’re thrilled that our cloud contact centre and inside sales technology has been recognised as an Enterprise Product of the Year by the unique group of panelists who judged this year’s Best in the Biz Awards”, said Scott Sampson, Chief Revenue Officer for NewVoiceMedia. “ContactWorld is transforming how some of the world’s highest-growth businesses are connecting with their customers and prospects, and winning this award is a great recognition of our commitment to helping our customers deliver a personalised customer service experience and drive a more effective sales team”.