Alcatel-Lucent Enterprise has introduced a new generative AI chatbot, Alie, which is available on a global scale for use by channel partners and employees.
The Alie chatbot (pictured below) is powered by Alcatel-Lucent Enterprise’s in-house generative AI engine, Pythiale, and can respond to a range of queries in a human-like manner.
The chatbot has been designed to support business in a wide range of domains, increasing efficiency and reducing informational siloes. The chatbot can be accessed through Rainbow, ALE’s cloud-based communications platform.
Features of the chatbot include: 24/7 assistance, a conversational interface, document search, and machine learning capabilities.
Jonathan Hollebeque, head of business applications and digital transformation, Alcatel-Lucent Enterprise, commented, “We are delighted to introduce our generative AI chatbot, Alie to increase efficiency and drive seamless customer service for [our] partners and customers.
“We strive to provide innovative and effective services aligned with the needs of our partners, and Alie offers a new level of support, while also maintaining a high level of security.”
