The company said the new offering is a service provider-centric and real-time call analytics product that has been tailored to all Microsoft Teams Phone PSTN connectivity programmes.
Patrick Watson, director of research at Cavell, explained, “While there is revenue to be made from reselling Direct Routing and Operator Connect for Microsoft Teams, service providers are unlikely to garner the same margin as their home grown UCaaS offers.
“The introduction of Akixi’s CX Analytics for Microsoft Teams will empower service providers to not only close that revenue gap, but also to create tangible differentiation within their Direct Routing and Operator Connect offerings.”
CX Analytics for Microsoft Teams has been developed by Akixi’s product and engineering teams and is delivered from the same cloud-based analytics platform that Akixi partners use today.
Capabilities include real-time call insights for the most accurate reporting, as well as offering a common platform user experience. CX Analytics for Microsoft Teams can be provided through a simple customer provisioning experience, and there is also the ability to support hybrid Teams/Cisco use cases.
Mike Wilkinson, chief product and marketing officer, Akixi, added, “To date, service providers have had to make do with limited enterprise grade Teams analytics solutions which significantly impacts their operations and cost of delivery.
“With CX Analytics for Microsoft Teams we have built a service provider first solution alongside the real-time bot engine which provides the precision needed for call analytics that satisfy the largest ranges of use cases in the market.”