Agilitas’ Smart Device Solutions provides channel partners with a cost-effective way to meet the demands of end-user computing requirements, saving time spent worrying about hardware, freeing up their IT resources and enabling them to meet their sustainability goals.
The service has started rolling out multi-vendor technology, including laptops, mobile devices and peripherals to locations in the UK and overseas.
The Smart Device Solutions initiative enables businesses to make significant cost savings on support overheads while also providing secure storage of end-user devices, with teams managing all parts of the process, from allocating the equipment to arranging shipping globally.
Agilitas' service helps streamline the efficiency of today's modern workplace, providing device support to the workforce whether in their home or at the office. By ensuring all devices are plug-and-play, with all authorised updates and security patches installed in advance, the need for on-site engineers is eliminated, resulting in a consistent service for their workforce along with both cost and carbon savings.
The Agilitas customer experience model helps channel companies easily scale up and down with operational demands. The operation, which is headquartered in Nottingham, has the capacity to process more than 1,000 end-user devices a day, with each customer being assigned a dedicated team and secure suite to ensure accountability.
"Our team will get to know the customer and the details that make the difference, from their business' busy times of year to the processes and goals that make them stand out," said Sara Wilkes, chief operating officer at Agilitas. "By truly aligning to the customer's way of working, the little details which can often get missed will become a standard part of the Agilitas service."
Smart Device Solutions is one of two new propositions launched by Agilitas in the last 12 months, with the IT solutions provider also partnering with video software specialists Solink to offer a complete security and loss prevention solution.
John Hayes-Warren, CEO of Agilitas, said, "The economic environment both in the UK and worldwide means it is more important than ever to keep your propositions relevant and profitable. Agilitas' enviable global network and advanced inventory management tools enable us to be well positioned to support our channel partners with the challenging marketplace – whether that be supporting new technology or expanding into new global territories."