Meetings are essential for collaboration but consume significant time in our working lives. With the right tools, they can become more efficient and productive, with their content serving as a valuable resource for organisations.
Even with the built-in recording capabilities of Microsoft Teams, the fact of the matter is that knowledge shared in meetings often gets lost or forgotten, as participants rarely note down every detail or revisit recordings. However, with Generative AI as implemented by tools such as ChatGPT and Microsoft’s Copilot, meetings can be transformed.
These tools, combined with Speech-to-Text technology, can transcribe audio, create minutes, identify speakers, analyse sentiment, and highlight important questions and themes.
Upgrading Microsoft Teams meetings with AI
There are three fundamental steps required to leverage AI and turn Teams meetings in invaluable sources of actionable organisational information:
- Automatically record and capture meeting content: Automatic recording and transcription, coupled with screen sharing, ensure no detail is missed. This content serves as the basis for AI to create meeting minutes and turn meetings into a resource.
- Automate meeting minutes with AI: AI-powered meeting minutes consolidate input from all participants, providing a single source of truth. This enables open communication while extracting actionable insights from the discussions that took place during the session.
- Centralise AI-powered meeting minutes: Centralising recordings, transcripts, and AI meeting minutes makes them easily accessible, creating an index of useful content for the organisation. This contributes to making consistently better decisions throughout the organisation.
Introducing AudioCodes Meeting Insights
AudioCodes Meeting Insights uses the power of voice and generative conversational AI to automate the summarisation of any Microsoft Teams meeting and extract critical insights which can be used to inform important business decisions.
Meeting Insights automatically records and organises every element of every online Teams meeting for subsequent analysis and action within the organisation. Meeting Insights is a cost-effective meeting assistant app which, unlike other similar solutions (including Copilot), adopts a company-wide approach storing all meeting recordings in a centralized data repository. This enables everyone in the organisation to be given access to meeting content, providing them with the information they need to make better, well-informed decisions.
How it works:
- The Meeting Insights Assistant (MIA) automatically joins and records organisations’ internal and external Microsoft Teams meetings.
- The meeting transcription and content are saved to a central, company-wide Meeting Insights repository.
- Meeting Insights’ advanced generative conversational AI engine rapidly analyses every portion of the meeting.
- The AI-generated meeting summarisation, specific customer questions and how they're answered, relevant topics of conversation and critical highlights from every Teams meeting are ready to be accessed and shared across the organisation – even with employees who were not part of the original meeting.
With Meeting Insights anyone in the organisation can access the content of Teams meetings, whether or not they attended the original meeting in “real time”.
The partner opportunity – increase customer productivity and realise the potential of Microsoft Teams
In today’s crowded and highly competitive UCaaS market, partners need to be able to differentiate themselves with a broad and comprehensive offering of Microsoft Teams services and solutions. In particular, partners need to opt for solutions that complement the basic Teams functionality and ultimately deliver on the promise of enhanced productivity.
AudioCodes Meeting Insights is an essential component in AudioCodes’ broad array of Microsoft-certified solutions designed to offer organisations an unparalleled end-to-end Teams calling and contact centre experience. Like the other solutions in AudioCodes’ portfolio (which include voice connectivity, Teams-native contact centre, interaction recording and devices), it is delivered as a service on a monthly subscription basis from the Azure cloud-based AudioCodes Live Platform.
Live Platform provides partners with the ability to rapidly onboard new customers and deliver new services to customers using the platform’s inbuilt automation tools. By signing up to Live Platform, partners can rapidly generate new revenue streams and increase margins without having to design and build their own Teams service infrastructure.