Technology

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RingCentral announces new Microsoft Teams enhancements

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TelcoSwitch integrates into e-commerce platform EKM

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Flomatik appoints new chief delivery officer

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Infosecurity Europe’s CISO community outlines the cyber threats to expect in 2022

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Zen Internet research pinpoints business impact of slow or unreliable internet

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Avaya reports $738 million revenue

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Vonage acquired by Ericsson for $6.2 billion

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Conversational commerce and the evolution of CX post-Covid

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What are the typical pitfalls and problems of implementing a contact centre?

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Who will make the next sale? You, or your competition?

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Contact centre transformation

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Voice in an omnichannel world