Call Services

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Genesys renames service Genesys Cloud

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Enghouse expands French presence with Eptica S.A.

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Over half of the workforce is ready for AI says Genesys

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2020 - A big year for Customer Experience

Feature

AI and the Contact Centre

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8x8 targets public sector through new MLL Telecom relationship

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Masergy wins Cisco Webex Contact Centre Award

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Cirrus partners with Semafone to add Link Pay +

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Avaya upgrades IX Contact Center portfolio

Interview

Omni-Channel: the gateway drug to AI

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Nuance adds Intelligent Engagement Services to platform

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IPI wins a place on Network Services 2 (NS2) Framework