Technology

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Softcat research reveals technology priorities

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NICE inContact publishes annual CX transformation benchmark study

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Adarma appoints former Cisco VP as CEO

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Tollring strengthens its APIs

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Serving the everything customer

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Three ways to redefine customer commitment post-pandemic

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“No organisation can amplify CX without making customer engagement convenient.”

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Learning through adversity: how Covid-19 reprogrammed the role of AI

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“Chances are you have talked to a chatbot and did not even know it.”

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“Remote working opens up the talent pool.”

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Security must be top priority for contact centres

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MLL Telecom delivers full fibre WAN to Cambridgeshire schools