Call Services

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IPI wins a place on Network Services 2 (NS2) Framework

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Leeds City Council selects Sabio for real-time customer satisfaction survey solution

Insight

The Chatbot Challenge

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Content Guru strengthens agent experience with Verint

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UK companies face boycotts for poor service

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Comms Business Live - B2B influencers talk CX, UC and AI

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Genesys appoints Bates to CEO position

Insight

CX and contact centres: what will change in 2019?

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Avaya launches Customer Experience Centre

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Nimans adds SC100 UC headsets to the portfolio

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UK Customer Service Lags Behind Global Markets says Avaya

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Traditional communications channels are becoming a last resort